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Madewell Insider

Hey There, Like Cool Perks?

THEN YOU’RE GOING TO LOVE BEING AN INSIDER

BECOME AN INSIDER

Already a member? Log in here.

THE BENEFITS OF BEING AN INSIDER

Freebies, gifts, early access: there’s a lot to love here.

  • Free Shipping

    On all orders, all the time (oh, and returns are free too).

  • BIRTHDAY GIFTS

    Make sure to let us know your special day when you sign up so we can get ready to cue the confetti.

  • EARLY ACCESS

    New products, exclusive collabs, seasonal lookbooks—you get to see (and shop) them all before everyone else.

  • Free Personalization

    Stamping and embroidery, on us (!). Well not actually on us, but on all leather and denim items.

WHAT YOU GET (AKA THE CHEAT SHEET)

Madewell Insider Madewell Star Madewell Star

Spend per calendar year

Free to join

Spend $500+

Spend $1000+

Free shipping and handling

Free Standard

Free Expedited

Free Expedited

Free leather and denim personalization

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Free returns

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Free hemming on jeans

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Birthday gift

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Early access to exclusive collaborations

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Invitations to special events

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Dedicated concierge phone line

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Annual collectible tote

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Semi-annual Icon gift

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THE FAQ

Questions about this whole Insider thing? We get it and we’ve got answers. Plus, don’t forget to visit our Terms and Conditions page for all the little details.

    WHAT IS MADEWELL INSIDER?

    Madewell Insider is our free U.S. loyalty program that rewards you based on how much you shop. The more you spend, the more (and better) perks you get. Yep, it’s that easy and that good.

    HOW DO I JOIN MADEWELL INSIDER?

    All you have to do is create an account online or sign up for an account with an associate in one of our stores. The program is entirely free to join—there’s no minimum spending amount required. So go ahead, get in on those benefits. Become a Madewell Insider now.

    WHAT BENEFITS DO MADEWELL INSIDERS GET?

    The benefits of the program vary depending on your tier status, but all Madewell Insiders receive a birthday gift, free shipping and handling, free returns, free leather and denim personalization and more. The breakdown of perks according to tier status is in the chart above. Visit our Terms and Conditions page to view full program details.

    HOW IS MY MADEWELL INSIDER TIER STATUS DETERMINED?

    Your Madewell Insider status is determined by how much you spend each calendar year at Madewell stores and at madewell.com (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account. Please note that there is a 40-day delay in the spend calculation that places you in your tier status. Visit our Terms and Conditions page to view full program details.

    WHAT HAPPENS WHEN I RETURN ITEMS?

    Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.

    WHEN WILL I RECEIVE MY BIRTHDAY GIFT?

    All Madewell Insiders who have provided their birthday information will be invited to redeem a birthday surprise during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from Madewell. Instructions on redemption will be provided in the email. Update your email preferences and birthday information.

    HOW AND WHEN WILL I RECEIVE MY MADEWELL INSIDER LOYALTY PROGRAM GIFTS?

    Madewell Stars and Madewell Icons are eligible for certain special gifts, as illustrated in the chart above. If your spend qualifies you as a Star or Icon, you will receive an email with additional information when your gift(s) are ready for redemption. Make sure to update your email preferences to stay informed.

READY TO TAKE THE PLUNGE AND START ENJOYING THOSE PERKS?

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